Policy Information

STANDARD TURNAROUND TIMES

  • Standard Screen Printing : Ships in 5-7 days
  • Standard Embroidery : Ships in 10-12 days
  • Finishing Services : Ship in 1-3 days post-production
  • Fulfillment Services : Ships in 1-4 days post-production
  • Art Services : Up to 1 day following request
  • Estimating : Up to 2 days following request

*We refer to days in terms of business days. Timelines are subject to change based on larger project scope and holidays.


Cut-Off Times

FIRM CUT-OFF TIMES (M-F):

  • Order submission  - 12PM EST (orders must be print ready and meet all PO specifications)

ORDER UPDATES

UPDATES TO ORDERS (M-F):

  • Shipping Updates: changes can be made within 3 business days prior to production
  • Updates to Purchase Orders: For standard orders we will accommodate changes to the best of our ability within the first business day following order submission. Updates occurring after the first business day will delay end production ship date. (See terms and conditions)
  • Any changes following the submission of a final order and/or artwork, will incur an order change (OC) fee. This includes: Shipping changes, revised art, modified colors, add-ons/subtractions, etc.

RUSH, PRINT CONTENT LIMITS AND SPOILAGE POLICY


Shipping Services

  • UPS GROUND AND EXPEDITED
  • FEDEX GROUND
  • FREIGHT - Please inquire case by case

CLICK HERE FOR SHIPPING MAPS


Terms and Conditions